Return Policy

PLEASE NOTE: Unfortunately we will not be able to refund your product if you are outside of the United States. All international sales are final.

Returns

Contact us before returning, and use the return portal located at the website footer.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Additionally, we cannot accept returns or issue refunds or exchanges if your order is outside of the United States.

To be eligible for a return, your item must be in the same condition that you received it as. Gift cards and products bought with a discount will not be accepted.

To complete your return, we require a receipt or proof of purchase. We will not accept returns if you did not contact us before sending the product.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please contact us before returning for a refund and allow up to 20 days for it to be processed.

You are only eligible for a refund if the item is defective or has a problem on our end. We do not accept refunds for buyer's remorse or wrong sizing.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crossin.net

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This includes purchases with a discount code.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, the refund will be made to purchaser and whatever was used to purchase the item.

Shipping
Contact us before returning your product. We will provide the necessary details about shipping. Please note: we will not accept refunds if you did not contact us before you sent it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will only be refunded for the product, not the shipping you may have paid for at checkout.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.


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